Carpet Cleaning SE8 Service Terms and Conditions
These Terms and Conditions set out the basis on which carpet cleaning and related services are supplied within the SE8 area and surrounding locations. By making a booking or otherwise requesting services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual or business requesting or receiving the services.
Company means the carpet cleaning service provider trading under the name Carpet Cleaning SE8.
Services means carpet cleaning and any additional services agreed in writing between the Company and the Customer, such as upholstery cleaning, rug cleaning, stain treatment, or end of tenancy cleaning.
Property means the premises or location where the Services are to be carried out.
Technician means a person appointed by the Company to perform the Services.
2. Scope of Services
The Company provides professional carpet cleaning and related services within SE8 and nearby areas. The exact scope of the Services will be confirmed at the time of booking, based on the Customer's requirements and the information supplied.
The Company reserves the right to adapt its methods and products in order to achieve the best reasonably possible result, having regard to the condition, age and material of carpets, rugs and furnishings, access, and safety considerations.
While the Company will use its professional skill and care, no guarantee is given that every stain can be removed or that all odours can be fully eliminated.
3. Booking Process
Bookings may be requested via the Company website, through online forms, or by other communication channels made available by the Company from time to time.
To make a booking, the Customer must provide accurate information, including but not limited to the type and approximate size of the areas or items to be cleaned, the Property address, access details, and any known issues such as heavy soiling, stains, pet odours, or water damage.
All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation. The Company may decline or cancel a booking at its discretion, including where the Services requested are outside the usual service area or where the Property presents a health or safety risk.
The Customer is responsible for ensuring that someone aged 18 or over is present at the Property at the agreed start time or that suitable access arrangements have been agreed in advance.
4. Service Charges and Estimates
Service charges are based on the information supplied by the Customer at the time of booking. The Company may provide a quotation or estimate, which is usually calculated based on the number of rooms, approximate floor area, and type of Service requested.
All quotations or estimates are given in good faith but do not constitute a binding offer until confirmed in a booking confirmation. Prices may be adjusted if the actual condition, size, or complexity of the work differs significantly from the description provided by the Customer.
Where additional work is required or where the scope of the Services changes on arrival, the Company will notify the Customer and obtain agreement to any revised charges before proceeding, wherever reasonably possible.
Unless otherwise stated, all prices are expressed inclusive of applicable taxes.
5. Payments and Deposits
Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or may accept payment on completion of the Services, subject to the nature of the booking and the Customer's status.
Accepted payment methods may include bank transfer, card payment, or other methods specified by the Company. Cash payment may be accepted at the Company's discretion.
The Company may require a deposit to secure a booking, particularly for larger projects, end of tenancy cleaning, or repeat commercial work. Deposits are generally non-refundable, except where the Company cancels the booking without fault by the Customer.
All invoices are payable by the due date stated on the invoice or booking confirmation. If payment is not received when due, the Company reserves the right to charge interest and administrative fees and to suspend or cancel further Services until all overdue amounts are settled.
6. Customer Responsibilities
The Customer must ensure that the Property is safe and accessible for the Technician at the agreed time. This includes arranging suitable parking where required and ensuring clear access to the areas to be cleaned.
The Customer should remove small furniture, fragile items, valuables, and any obstacles from the areas to be cleaned, unless otherwise agreed. The Company is not responsible for moving heavy furniture, electrical equipment, or items that could pose a health and safety risk to the Technician.
The Customer must inform the Company in advance of any known defects, loose fittings, pre-existing damage, or areas of risk, including but not limited to frayed carpets, unstable furniture, water damage, or any sensitive materials or finishes.
The Customer must ensure that electricity and running water are available at the Property during the appointment. Failure to provide these may result in the appointment being cancelled or rescheduled, and a fee may be charged.
7. Cancellations and Rescheduling
If the Customer wishes to cancel or reschedule a booking, the Customer must notify the Company as soon as reasonably possible.
Where cancellation or rescheduling is requested with sufficient notice, as specified by the Company at the time of booking, any deposit paid may be applied to a new appointment or refunded at the Company's discretion.
The Company reserves the right to charge a cancellation fee where the Customer cancels within a short period before the scheduled appointment, where the Technician is unable to gain access to the Property, or where the Customer fails to provide necessary utilities or information, resulting in the Services not being carried out.
The Company may cancel or reschedule any booking in the event of circumstances beyond its reasonable control, including but not limited to illness, severe weather, equipment failure, or issues affecting safe access to the Property. In such cases, the Company will seek to offer an alternative date and time, but shall not be liable for any resulting loss or inconvenience.
8. Service Standards and Complaints
The Company aims to provide Services with reasonable care and skill in accordance with industry standards. If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as possible, and in any event within a reasonable time after completion of the work.
Where a complaint is accepted as valid, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or other proportionate remedy. The Customer must allow the Company the opportunity to inspect and correct any issues before arranging alternative services or undertaking remedial work independently.
No guarantee is provided regarding complete stain removal, restoration of carpets to new condition, or the longevity of results, as outcomes depend on factors beyond the Company's control, including age, fibre type, previous cleaning methods, and nature of staining.
9. Liability and Limitations
Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot legally be limited or excluded.
Subject to the above, the Company's total liability to the Customer for any loss or damage arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort, or otherwise, shall not exceed the total charges paid or payable for the specific Service giving rise to the claim.
The Company shall not be liable for any consequential, indirect, or special losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.
The Company is not liable for pre-existing damage, wear, discolouration, or defects in carpets, rugs or furnishings, or for damage arising from failure to follow the Technician's instructions, or from items that are not suited to the cleaning methods requested by the Customer and not disclosed to the Company.
The Customer is responsible for ensuring that any pets, children, or vulnerable persons are kept away from work areas during and immediately after cleaning, as floors and carpets may remain damp or slippery for a period.
10. Insurance
The Company maintains public liability insurance appropriate for the nature and scale of its Services. Details of insurance cover are available on request.
Where any claim is made for loss or damage, the Customer must provide all relevant information and evidence required to enable the Company and its insurers to investigate and manage the claim.
11. Waste Handling and Environmental Compliance
The Company will handle and dispose of waste generated during the provision of Services in accordance with applicable UK waste management and environmental regulations.
Any waste removed from the Property, such as extracted liquids or contaminated materials, will be handled using appropriate methods and equipment. The Company will not remove general household rubbish, large quantities of debris, or items not directly associated with the provision of the Services, unless explicitly agreed in advance.
Chemicals and cleaning products will be used in line with manufacturer guidelines, with due regard for safety, ventilation and environmental considerations. Safety data sheets for products used can be made available upon request.
The Customer must not dispose of chemicals or extracted waste in an unsafe or unlawful manner. Where the Customer chooses to undertake any part of the waste disposal process, the Customer assumes full responsibility for complying with relevant regulations.
12. Access, Health and Safety
The Company reserves the right to refuse to perform the Services or to halt work where the Technician reasonably considers that the Property is unsafe or that conditions pose a risk to health, safety, or equipment.
The Customer must inform the Company of any hazards, such as loose wiring, structural damage, pest infestations, or hazardous substances, prior to the appointment. Failure to provide this information may result in cancellation and a related charge.
The Customer agrees to comply with any reasonable health and safety instructions given by the Technician during the provision of the Services.
13. Use of Customer Data
The Company may collect and process personal data relating to the Customer for the purposes of managing bookings, providing the Services, processing payments, and handling customer service queries.
Customer data will be handled in accordance with applicable data protection legislation in the United Kingdom. The Company will not sell Customer data to third parties and will only share personal information where necessary to provide the Services, process payments, or comply with legal obligations.
14. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or service arrangements. The version applicable to a particular booking will be the version in force at the time the Customer's booking is confirmed.
The latest version of these Terms and Conditions will be made available by the Company upon request.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the minimum extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
17. Entire Agreement
These Terms and Conditions, together with any written booking confirmation and any specific written agreements relating to the Services, constitute the entire agreement between the Company and the Customer in respect of the subject matter and supersede any previous understandings or arrangements, whether oral or written.
By placing a booking or otherwise requesting Services, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
